Returns

Damaged/Faulty Items

Should you receive a damage/faulty item please email us immediately - hello@besidegrace.co.nz. We will provide a full refund, store credit or an exchange (if we have a replacement in stock) once the returned item has been received by us. Please note products must be returned to us within 21 days of the purchase and must be returned in the same condition as received. 

Exchange Policy

If you change your mind/ordered the incorrect size we are happy to provide store credit for the original purchase price of the item or an exchange (if we have a replacement in stock). Items must be returned to us within 21 days of the original purchase and must be in a resalable condition with packaging intact and all labels etc. returned with the item. The cost of shipping the returned item is the responsibility of the buyer.